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RSGL is an iconic and trustworthy service provider of freight and shipping services via ocean, air, rail, and truck freight.

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When taking delivery – make sure that loss and damage is registered. What should I do when I take delivery of my shipments?

First Check that the containers are externally sound and undamaged.

Check that the original Royal Gulf Shipping & Logistics LLC and other seals, if any, are intac.

For reefer, check the temperature, humidity and ventilation settings (where applicable).

If damage or loss is suspected or apparent make a note on the receipt before signing it and send a Notice of claim to Royal Gulf Shipping & Logistics LLC.

If damage or loss is apparent make sure you notify Royal Gulf Shipping & Logistics LLC as soon as you are aware of any loss or damage and in any circumstances no later than within 3 days of taking delivery. Please refer to clause 8 of the Royal Gulf Shipping & Logistics LLC bill of lading.

Inform your insurance company

Arrange for a survey – preferably while the cargo is still untouched in the container. This should preferably be a joint survey with Royal Gulf Shipping & Logistics LLC. We kindly ask that you contact your local Royal Gulf Shipping & Logistics LLC office to coordinate the survey. Determine whether or not you have a claim: “Do I have a claim?”.

Minimise the loss by salvaging the remainder of your goods and take other relevant precautions to protect your cargo and its value for the purpose of loss mitigation.Ensure that Royal Gulf Shipping & Logistics LLC receives a quantified and fully documented claim. Your claim may be subject to a time bar. Please refer to clause 8 of the Royal Gulf Shipping & Logistics LLC bill of lading.


In order to ensure the smooth handling of your claim it is important that you supply the documentation below with your claim.


Copy of both sides of the Royal Gulf Shipping & Logistics LLC transport documents e.g. original bill of lading or seaway bill (not non-negotiable or other copies).

Original cargo invoice.

Packing list.

Export / import declaration.

Customs declaration.

Survey report with original photos.

Calculation of claim.

Salvage invoice or destruction certificate.

Veterinary certificate (if applicable)Other substantiating documents.

Preventing Loss & Damage – All Cargo.

Ensure that you use a suitable container size and type.

Check that cargo marks and numbers are identical with those of your documentation including the bill of lading.

Ensure that the containers are in a clean, odour free and sound condition before stuffing them.

Ensure that the cargo is suitably packaged for container stowage/transportation.

Ensure that the container is stuffed in a proper and secure manner so that the cargo cannot shift during transportation.

Ensure that the container is properly closed and sealed.

Do not mix incompatible cargoes in the same container.

Specifically for Reefer Cargo.

Check the temperature requirements for your cargo type.

We recommend that you make a physical inspection to ensure that the actual ventilation setting corresponds to the requested setting.

Pre-cool your cargo to the correct set temperature.

Stuff the container in a cold facility (i.e. ensure that the cold chain is never broken!).

Re-check the temperature before delivering the container.

Do not stuff the cargo above the red load line.

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